Refund Policy

Last Updated: 7th May 2026

Our Satisfaction Guarantee

At Noooc UK Ltd, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you're not satisfied for any reason, you can return the product within 30 days of delivery for a full refund.

Return Conditions

To be eligible for a return, please ensure:

• The product is unused and in the same condition you received it
• The product is in its original packaging
• You have proof of purchase (order confirmation or receipt)
• The return is requested within 30 days of delivery

How to Initiate a Return

To start the return process:

1. Contact our customer service team at [email protected]
2. Provide your order number and reason for return
3. Wait for return authorization from our team
4. Ship the product back to us using the provided instructions
5. Receive your refund once the return is processed

Return Shipping

Customer Responsibility:

• You are responsible for return shipping costs
• We recommend using a tracked shipping service
• Keep your shipping receipt until your refund is processed

Defective Products:

• If you received a defective product, we will cover return shipping costs
• Contact us immediately with photos of the defect
• We'll arrange for a replacement or full refund

Refund Processing Time

Once we receive your returned item:

• We will inspect the product within 2-3 business days
• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to your original payment method
• You will receive an email confirmation when your refund is processed

Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used (unless defective)
• Products returned after 30 days from delivery
• Products without original packaging
• Products damaged due to customer misuse
• Gift cards or promotional items

Exchanges

We currently do not offer direct exchanges. If you'd like a different product:

• Return the original item for a refund
• Place a new order for your desired product
• Contact us if you need assistance with this process

Damaged or Lost Shipments

Damage During Transit:

• Inspect your package upon delivery
• Report any damage within 48 hours of receipt
• Provide photos of the damaged package and product
• We'll arrange for a replacement or refund

Lost Shipments:

• If your package is lost in transit, contact us immediately
• We'll track the shipment and work with the carrier
• If the package cannot be located, we'll issue a full refund or resend your order

Order Cancellations

Before Shipment:

• You can cancel your order before it ships for a full refund
• Contact us as soon as possible with your order number
• We'll process the cancellation within 24 hours

After Shipment:

• Once shipped, orders must be processed as returns
• Follow our standard return policy for shipped orders

Refund Methods

Refunds will be issued using the same method as your original payment:

• Credit/Debit Card: Refunded to your card (5-7 business days)
• PayPal: Refunded to your PayPal account (3-5 business days)
• Bank Transfer: Refunded to your bank account (7-10 business days)

Partial Refunds

We may issue partial refunds in certain situations:

• Products with minor damage that don't affect functionality
• Missing parts or accessories
• Products returned outside the 30-day window
• Products not in original condition

Customer Service Support

Our customer service team is here to help:

Email: [email protected]
Phone: +44 20 7946 0958
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
Response Time: Within 24 hours

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any updated policies.

Contact Information

For any questions about our Refund Policy, please contact us:

Noooc UK Ltd
Returns Department
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958